MINIMUM LABOR PRICING LIST
|Virus and Spyware Removal
|Windows Repair or Reinstall
|Broadband Internet Setup
|Hard Drive Installation
• All software and hardware (non-labor)
costs must be paid
• All prices are minimums and will be
used for estimates. If unanticipated problems are encountered,
we will stop work when the cost reaches this amount and obtain
authorization to continue work at additional cost.
• The only on-site work we will perform
for home users will be broadband Internet access installation.
For all other issues, the PC must be
brought in to our offices.
• A technician performing on-site work
for home users will have an invoice that must be paid upon arrival.
Technicians are authorized to accept personal checks or cash
• Broadband customers must have already
obtained all the proper equipment and the Internet account must
be activated. If the broadband access device (modem, etc.) is
not connecting to the ISP network, the technician will perform
no additional work and only $20 will be charged. If other issues
exist preventing Internet access, the technician will perform
no additional work, only $20 will be charged for the visit,
and the computer must be brought in to our offices by the customer.
• Customers may pre-pay for on-site work via Credit Card
by calling us at 410-996-0040.
• If for any of the reasons above a technician
cannot perform the work requested, any pre-paid amount will
be refunded minus a $20 charge.
MINIMUM CHARGE OF $20 WILL BE ASSESSED FOR EVALUATING
Home users please note: SkilTech
performs work on home machines on particular days. You
should expect your machine to stay with us for 3-5 business
days before it is returned to you.
Please remember to backup your
machine. We cannot be held responsible for the loss
of data due to computer repairs performed on your computer.
Ask us about how you can get the tools you need to keep
your computer clean and running in tip-top shape!
SUPPORT AND NETWORKING RATE SHEET
SkilTech can provide the following
services and rates:
Level 1 - $80.00 per hour
• Preventive maintenance services
• Technical support and repair (simple break-fix)
• Hardware and software installation and implementation
• Network, hardware, software troubleshooting
Emergency fees are typically 25-50% above and
beyond your normal costs
Trip charges are applicable for most services - $15.00 per incident.
Maintenance services are available which will
reduce your hourly costs by as much as $20.00 per hour and eliminate
trip costs for routine system maintenance.
SkilTech does not perform Level
2 and 3 services which include: server
installations, security monitoring, firewall installation, recovery
SkilTech does not normally provide services for clients who
have more than 1 server or more than 10-15 workstations. Emergency
services are provided between 9am and 9pm only. 24 hour emergency
services can be provided by Wabash Electric.
Do you have questions
about this policy? Call us at 410-996-0040
or email us at