PROCESSING ORDERS FROM MIVA MERCHANT
Here's what you need to do to retrieve orders placed through
the Miva shopping cart setup:
1- Go to this URL -- and log in with your username and password.
2- In the frame at the left of the screen,
click on the little triangle next to the word "Stores".
That should open up another line underneath Stores that displays
your Store Name.
3- Click on the little triangle to the left
of your Store Name and another line labelled "Order Processing"
will appear. Click on the triangle to the left of that as well.
4- You should now see two options: "Create
Batch" and "Unbatched Orders". You can either
click on the "Create Batch" words or on the triangle
next to "Unbatched Orders" which will display each
order currently online.
5- Under "Unbatched Orders" you
will see each waiting order listed separately. By clicking the
hyperlinked line for each order, you'll see a screen on the
right with three headings across the top - Customer Information
(the default view), Order Information, and Credit Card Payment
with Simple Validation. The Customer screen includes shipping
and billing information, Order Information shows what was ordered,
and Credit Card Payment shows the CC account information.
6- If you create a batch, it will group the
new orders together in a text file that you can either download
or print. It's probably best to do it this way since they're
easier to keep track of, and because it groups all the information
together in one table. After clicking "Create Batch",
you'll see a box on the right which asks you to name it. The
simplest naming practice is to use the date that you're creating
the batch, i.e. "011404" for January 14, 2004.
7- From that point you can print the orders
or get the credit card info directly off the server. You should
have the shipping and billing info from the e-mail that was
sent to you.
In order to edit merchandise information, prices, etc., you'll
need to click on the word to "Products". From there
you'll see a list of all the items currently available. To edit
one, there are two icons to the right of the item name. It's
a good idea to use the one on the far right which opens up a
full page. Make whatever changes you need to make and then click
the "Update" button.
The instructions for adding or editing products and photos
are sent separately. In the meantime, you might also want to
click on the "Docs"
link you'll see at the top of the screen, or go to http://www.miva.com/docs/merchant/howto41.html.
That'll take you to Miva's web site which contains thorough
information on the whole process.
There's one other thing you should do from time to time to
help keep you shopping cart running smoothly. You'll notice
a link in the left side menu called "Utilities". Click
the little triangle to the left of it to expand the menu. You
should then see two links further down: "Delete Expired
Shopping Baskets" and "Pack Data Files". Just
click each of them and wait until the completion message appears
before clicking the other or logging out.
As always, send e-mail to email@example.com
if you're having any problems.